| FAQ 常见问答 |
| Q : When can I get my stamping page / tenancy ? |
| A : Usually we get the stamping page from LHDN in 3-5 working days. |
| 问：多久可以好？ |
| 答：一般上，我们会在1个工作天处理你的文件。政府部门需要3到5个工作天。如有公共假期，或许需要更长的时间按循序处理。 |
| Q : I need it to get Tenancy stamping urgently, how ? |
| A : If you need it urgently, please walk into nearest LDHN personally. |
| 问：我急着把租约合同印花，有办法吗？ |
| 答：建议你亲自提交去税务局。 |
| Q : How can I know what status is my case ? |
| A : Go to the email we send you, click on the link ViewStatus. |
| 问：我的文件好了吗？ |
| 答：请到我们发给你的电邮，按ViewStatus查询进展。 |
| Q : Why I not able to submit ? not successful ? |
| A : Please scroll up and read the Red box, what is the items pending. |
| 问：为什么我一直提交不到？ |
| 答：请往上滑，看看红色格子里遗漏了什么。 |
| Q : I do not understand what your reply / comment !! |
| A : Please get advice from your leader / office admin to assist you. |
| 问：我不明白你的要求/指示！！ |
| 答：请向你的领导/公司文职请教。 |
| Q : How I know if I submit successfully ? |
| A : Our system will generate an email to you immediately. Please check your inbox / junk box / spam box. |
| 问：如何知道我们有没有受到你的文件？ |
| 答：如果我们收到你的文件，系统会自动发电邮给你确定。你可以查看你的信箱或垃圾信箱。 |
| Q : Can I still submit thru email / whatsapp ? |
| A : Sorry, we do not cater to this at the moment. |
| 问：我可以用电邮或短信提交吗？ |
| 答：对不起，我们无法以此形式处理，为了确保你可以以最低的价钱支付而我们也可基本运营，我们必须尽量电子化，简单化。 |
| Q : Why must I upload Tenancy in PDF 2MB ? |
| A : That is requirement by LDHN. |
| 问：为什么合同必须PDF 2MB？ |
| 答：税务局要求的。 |
| Q : How can my client check on the stamping page is genuine ? |
| A : The authenticity of the Stamp Certificate can be verified at stamps.hasil.gov.my or by scan the QR Code by using official mobile app < Semakan Ketulenan Sijil> |
| 问：如果客户想要如何核实，是否登记属实。 |
| 答：可以游览stamps.hasil.gov.my 或使用《Semakan Ketulenan Sijil》App 手机软件扫描其二维码。 |
| Q : I notice my error / mistake right after I submitted to you, how to inform you ? |
| A : Go to email, click on the link ViewStatus or you may email you reference no. and issue to tenancy.my@gmail.com. |
| 问：我交了才发现问题，怎么办？ |
| 答：请到我们发给你的电邮，按ViewStatus查询进展，或电邮给我们tenancy.my@gmail.com.。 |
| Q : I want to cancel, can I get my refund ? |
| A : Once your case is in progress, we are unable to cancel and refund. |
| 问：我交了要取消，可以拿回钱吗？ |
| 答：如果你的文件已经处理中，就无法退款。 |
| Q : I got my stamping page and I found an mistake, how ? |
| A : You may walkin any LDHN to amend or email back to us at tenancy.my@gmail.com. |
| 问：我拿到印花税那一面才发现有错误，怎么办？ |
| 答：要快的话，可以亲自拿去税务局要求更改，或者电邮给我们代你处理。 |
| Q : Why yet due for 1 month but you count Penalty ? |
| A : Our system is set few days in advance, we collect penalty on conservative mode; if excess, we shall ask for your account for refund. Prehaps it is more efficiently reason being LHDN usually takes few working days to process; weekend may fall in between your submission date and LHDN process; efficiency in time, if penalty incurred we no need to wait for you to top up. |
| 问：为什么还有几天才超过一个月，你就算我罚款？ |
| 答：我们设定计算早几天因为这样做比较有效率；1）税务局一般需要几天处理；2）可能遇到周末；3）我们保守估计，如果没有罚款，我们会通知你好安排回款，如果我们少收，还要通知你，然后等你汇款，就浪费时间了。谢谢你的谅解和配合。 |
| Q : If I accidentally bank in money to you, why i cannot withdraw ? |
| A : In compliance with AMLA (Anti Money Laundry Act) and regardless of the amount of money, we unable to refund to you. However, we shall keep the money with us, so you can contra with any of our service. Example, you may email Tenancy for stamping together with the accidentally bank in slip, and we reply you on the matter accordingly. |
| 问：我不小心转了钱给你，为什么我不能要求回款？ |
| 答：基于防贪污律法，不管数额的大小，我们不可以任意进帐出账。故此，我们将保留其款，你可以用来换取我们任何一项服务。以电邮方式提交。 |
| Q : Can i get a receipt ? |
| A : There is an e-receipt generate instantly and sent your email. Kindly look for email generate from no-reply@ipay88.com.my. |
| 问：有收据吗？ |
| 答：每当你付完款，系统会自动发送电子收据到你的电邮，你可以找回来自no-reply@ipay88.com.my的邮件。 |
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